DELIVERY

UK free shipping

European Union £14

Rest of World: £14

Orders outside of the European Union may be subject to duty and/or tax. All duty and tax charges are payable by the recipient and are not the responsibility of Vane MG

DELIVERY OF ORIGINAL WORK AND PRIVATE COMMISSIONS:

For the Original work, we offer free delivery within London, and for those of you who live elsewhere, we will get a delivery quote for you.

 

 

 

REFUND POLICY

Returns:
We try really hard to make sure that all our products arrive in perfect condition. But if you have any problem with it we can review the item and try to solve the problem.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a RETURN subject at vanemoncayo@gmail.com 

Shipping:
To return your product, you should mail your product to:

Vane MG Studio
42A Harrow View 

Flat 1

Harrow, London HA1 1RQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.